Take control of your equipment performance and save costs with Handicare Plus plans designed to address your challenges. Our coverage spans across North America with multiple satellite offices in major cities providing onsite service, typically within 48 hours.
Whether you have larger multiple sites or a smaller location, Handicare Plus provides flexible plans that fits your site's unique needs, protects your budget, and provides exceptional equipment performance.
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All-inclusive fee for annual preventative maintenance inspection, scheduled by Handicare at your convenience.
Unlimited corrective maintenance calls: Includes labor and travel costs.
Unlimited technical support: Available during standard business hours.
Replacement parts included: Excluding batteries.
Equipment performance records: Managed by Handicare's in-house system.
No customer authorization needed: Immediate equipment repairs during maintenance calls.
Annual track and load test: Compliant with ISO 10535 and CSA Z10535.2-17 standards.
Rapid corrective maintenance response: 48-hour turnaround with priority over Essential Plan.
Comprehensive annual maintenance by Handicare at a single fee
Scheduled preventative inspection at your convenience.
Unlimited corrective maintenance calls with labor and travel costs covered.
Unlimited technical support during standard business hours.
25% discount on Handicare service parts (excluding batteries).
Maintenance of equipment performance records provided in-house.
Annual track and equipment load test inspection (ISO 10535 and CSA Z10535.2-17 standards).
Customer authorization needed for repairs during maintenance calls.
48-hour response for corrective maintenance with priority over Essential Plan.
Annual preventative maintenance inspection, scheduled by customer at your convenience.
Pay-per-use corrective maintenance with preferred rate charged for labor and travel.
Unlimited technical support calls during standard business hours.
Handicare service parts and batteries available for purchase at full price.
Equipment performance records maintained by Handicare’s in-house system.
Customer responsible for initiation and authorization to begin equipment repairs during annual preventative or corrective maintenance calls.
Annual track and equipment load test inspection as per ISO 10535 and CSA Z10535.2-17 standards.
Response for corrective maintenance based on availability.
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We understand that equipment downtime affects the well-being of your staff and patients, we quickly respond to all telephone and e-mail inquiries in four hours (during standard business hours).
Handicare Plus will arrange the corrective maintenance appointment with your team during the initial phone response within one business day. If a same day response is not possible, arrangements will be made for a mutually agreed upon visit with your team.
We want to minimize downtime of your equipment as much as possible. Handicare Plus will make every effort to offer loaner ceiling lift and floor lift equipment when yours will be unavailable due to maintenance for longer than two business days.
All plans exclude batteries.
No, unfortunately we do not stock parts for non-Handicare products. We recommend purchasing direct from equipment manufacturers to ensure you receive first party parts. Parts for products manufactured and distributed by Handicare are readily available, such as Beka.
Appointments can be booked when it's convenient for your site, staff, and patients. To cancel and re-book, simply call or email us 48 hours in advance of your appointment.
Annual preventative maintenance can extend the life of your products and reduce downtime due to equipment failure. Overall, the cost of purchasing new equipment and re-training your team due to a replacement would exceed the cost if you have had a preventative maintenance plan in place. Lastly, preventative maintenance and load testing is designed to keep your staff / patients safe, your facility in compliance, and your equipment in exceptional working order to reduce safety risks.
We recommend all our patient handling equipment be inspected and serviced by a qualified Handicare Plus technician annually as indicated in our user manuals and current regulatory standards. All Handicare A-Series/ C-Series/AP-Series/P-Series Ceiling Lift Systems should be load tested at the safe working load (SWL) as per ISO 10535 and CSA Z10535.2-17 compliance standards and manufacturers recommendations.
“The repair service is timely and efficient, parts are always available for repairs with little to no wait time. Our Territory Rep is always available via phone or email and response time with enquiries is always timely and he always has the answers. Everyone with Handicare I have had contact with is courteous and friendly, great company to deal with.”
Susan
Date of experience: September 16, 2021
“Handicare has been very flexible and responsive in servicing our lift equipment during this challenging time with the shifting Hospital environment due to COVID precautions and restrictions. The Handicare teams continues to exemplify professional quality and dedication to support our front line team and ensure the equipment is available for patient safety. Their team has been a pleasure to work with and continues to go above and beyond to support our site.”
Charles Lydon
Date of experience: March 25, 2021
“The handicare technician is professional and informative - he has good public relations skills with all staff - nurses and plant service staff.”
Dina Bews
Date of experience: March 30, 2021
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